FAQ (Frequently Asked Questions)

• Is it necessary to have an account to shop on silkalay.com? - Yes.
• Do you ship the products internationally? - Yes.
• Is it free shipping for domestic customers? - Yes.
• Are there any hidden charges on products sold on silkalay.com? - No.
• Is COD (Cash on Delivery) available on products sold on silkalay.com? - No.
• How can I register with silkalay.com?
  • Open www.silkalay.com
  • Go to the sign-up option. If you are an existing customer already registered, click on log in.
  • Fill up the Name, Phone Number, and Password.
  • Then click on Sign Up.
• How do I place an order?
  • After registering or signing in to your profile:
  • Select an item you want to buy, then click on either add to cart or buy now option.
  • Click on Continue.
  • Fill in the proper shipping address.
  • The portal will show the amount you need to pay and it will take you to the payment panel.
  • On the payment panel, select the payment method and make the payment.
  • Once the payment is confirmed, your order will be processed.
• Does the price on silkalay.com include taxes? - Yes.
• How to track an order?
  • You can check the order status by the online tracking system:
  • DTDC
  • BlueDart
  • India Post
• Is it safe to purchase online? - Yes, Silkalay offers you multiple payment options. Whatever your online payment mode, you can rest assured that we have trusted payment gateway partners and use secure encryption technology to keep your transaction details confidential at all times.
• Who are the logistic partners of silkalay.com? - DTDC, Blue Dart, and India Post.
• What is the customer service contact number and email id? - Yes, you can reach us at +91-84864-61955 between 10:00 am to 9:00 pm (Monday to Saturday) and our email id is inquiry@silkalay.com.
• When will my order be delivered? - Ideally, the products shall be delivered within 7-10 working days in India and 10-15 working days for abroad. In case of any discrepancies, it shall be dealt with on a case-by-case basis.